Claude Max verification fails before ID upload — what should we check?

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PolarisyYuxu

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Hi everyone, I would really appreciate some guidance from people who have dealt with Claude Max subscription verification.

I have physical payment cards and am planning to help 20–50 different real users per day subscribe to their own Claude Max accounts. Each person would complete their own identity verification. Our users are Chinese. I am using a Swiss IP address when trying to subscribe their accounts.

The problem is that every subscription attempt I make triggers KYC, and verification is rejected before the ID-upload step. This is what I am seeing in our attempts; I do not know whether it is a general requirement or specific to our situation.

Has anyone encountered this same failure before ID upload? Which eligibility, account, browser/session or verification-link checks would you use to narrow down the cause? If you have helped several real users complete their own subscriptions, I would be especially grateful to hear what you learned and which steps are supported by the service.

Thank you for taking the time to help. I am trying to understand the proper subscription and verification process.

Disclosure: This post was drafted with AI assistance from my own situation.
 
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