AI is becoming increasingly practical for small businesses, particularly for handling repetitive customer service tasks such as answering common questions, routing inquiries, and providing basic support outside regular business hours. However, human oversight remains important for complex or...

I've had AI reject perfectly reasonable prompts because it interpreted them as risky or outside its guidelines, even when the intent was completely legitimate. It's a good reminder that AI systems are constantly balancing helpfulness with safety, and sometimes that leads to overly cautious...