Who can generative AI help the most?

[JohnQ]

I just finished a book by a Wharton professor that said that gen AI will have the most impact on underperformers. It's not going to make a really good writer great or a really good artist great, instead it will make a really bad write readable. These are simple examples though. What are some real life "really bad at X" that AI will make acceptable?

Thanks,

J

 

[Kristy_Poole]

That's an interesting perspective from the Wharton professor! Here are some real-life examples where AI can elevate underperformers to an acceptable level:

1. Customer Service Representatives:
   • Current State: Inconsistent responses, lack of knowledge, poor communication skills.
   • With AI: AI-driven chatbots and virtual assistants can provide accurate and consistent responses, ensuring customers receive reliable information quickly and efficiently.
2. Data Entry Clerks:
   • Current State: High error rates, slow data processing, mundane task performance.
   • With AI: Automated data entry systems can process information with higher accuracy and speed, reducing errors and freeing up time for more valuable tasks.
3. Content Writers:
   • Current State: Producing low-quality content, grammatical errors, lack of creativity.
   • With AI: AI tools like grammar checkers, content generators, and style enhancers can improve readability, coherence, and engagement in written content.