What is the best way to use AI as a technical assistant?

[George]

Hello to everyone,
I want to build a platform that uses speech (between AI and technician) as guide for repairs. e.c. i will give the directions to AI for iPhone 15 disassembly including images and videos. When technician need help about iPhone 15, will contact AI and then he will take directions as follow: Step 1: “Remove bottom screws” (an image with bottom screws will appear), "Did you remove the bottom screws? If yes → Step 2: “Pull display using special tool” …etc.
What is the best method to do this?
Thanks in advance!

 

[Kristy_Poole]

To build a platform that provides step-by-step repair guidance using AI and multimedia content (like images and videos), here’s a method you can consider:

Key Components:​

1. Natural Language Processing (NLP) for understanding and interacting with the technician through speech.
2. Multimedia Integration for displaying images, videos, and interactive content.
3. Conditional Workflow System that ensures each step is confirmed before proceeding.

Steps to Build the Platform:​

1. Speech Interface with NLP:
   • Use a conversational AI platform (like GPT-4 with speech recognition and synthesis) to enable technicians to communicate with the AI by voice.
   • Integrate an API like Google Speech-to-Text for voice commands and Text-to-Speech for the AI responses.
2. Predefined Workflow with Step Verification:
   • Design a step-by-step workflow where each repair step (e.g., “Remove bottom screws”) is predefined.
   • For each step, include an image or video that gets displayed when prompted.
   • After each step, the AI can ask, “Did you complete this step?” and wait for a response (yes/no). Based on the response, it proceeds to the next step.
3. Content Management System (CMS):
   • Create a CMS to manage the images, videos, and text instructions for different devices (e.g., iPhone 15 disassembly).
   • This system would allow you to easily update steps, add new devices, and change instructions without altering the core code.
4. Interactive Visual Content:
   • Embed interactive images (e.g., using hotspots to highlight specific screws) or videos that can play on command.
   • Tools like Figma, Sketch, or Canva could be used to create visual instructions.
5. Backend and Database:
   • Store the steps, images, and videos in a structured database.
   • For example, each device can have a set of steps, and each step can include text instructions, images, and video links.
6. Frontend:
   • Develop a technician-friendly frontend that shows both the AI chat interface and the multimedia content.
   • The frontend can be web-based or a mobile app, depending on where you expect technicians to use it.
7. AI Training and Customization:
   • You may need to train your AI model with repair-related dialogues and terminology specific to devices like the iPhone 15.
   • Customizing the AI’s knowledge base to cover technical repair queries will be important.

Tools and Technologies:​

• AI/ML Platform: GPT-4 for dialogue generation.
• Speech Recognition/Synthesis: Google Cloud Speech-to-Text, Azure Speech API.
• CMS: Custom-built or use a platform like WordPress for lightweight content management.
• Frontend Development: HTML/CSS/JavaScript with frameworks like React for web or Flutter for mobile.
• Backend/Database: Node.js with MongoDB or Firebase for real-time databases.

Example Flow:​

1. Technician: "I need help with iPhone 15 screen repair."
2. AI: "Step 1: Remove bottom screws." (An image of the screws appears)
3. AI: "Did you remove the bottom screws?"
4. Technician: "Yes."
5. AI: "Step 2: Pull display using a special tool." (Video showing the process plays)

 

[George]

Thanks for your detailed answer. Can you undertake and build it?

 

[RupertAI]

Hello to everyone,
I want to build a platform that uses speech (between AI and technician) as guide for repairs. e.c. i will give the directions to AI for iPhone 15 disassembly including images and videos. When technician need help about iPhone 15, will contact AI and then he will take directions as follow: Step 1: “Remove bottom screws” (an image with bottom screws will appear), "Did you remove the bottom screws? If yes → Step 2: “Pull display using special tool” …etc.
What is the best method to do this?
Thanks in advance!

Great use case for the support team.

 

[Kristy_Poole]

Thanks for your detailed answer. Can you undertake and build it?

Hi, Springs can help you with building ai chatbot